Renault Part Company
ABOUT US
Good products keep customers interested
Good after-sales service keeps them loyal
Renault Part Company has been established in 2020 as the provider of Aftersales services of Neginkhodro (official distributor of Renault in Iran).
Renault Part is determined to keep the dynamism of the Renault brand in Iran by expanding the Aftersales services coverage in all over the country and providing the top quality services.
With more than 157.000 Receptions,10.000.000 € turnover and 70% fill rate in the past three years, the company has endeavored to responded to the needs of the Renault customers in Iran.
MISSION, VISION, VALUES
- To cover the aftersales services of all Renault vehicles.
- To introduce the Renault Part brand as a pioneer company in providing genuine parts and aftersales services
- To have market share in import of new vehicles.
- To reach the high rate of customer Satisfaction
- To build loyalty and to encourage the customers to use provided services in Aftersales network
MISSION
- To reach No. 1 in annual evaluation of Iran Standard & Quality Inspection Company.
- To reach No. 1 in Customer Satisfaction
- To become the largest and The most reliable provider of genuine spare parts and Aftersales services
Vision
- Adherence to fairness, ethics and honesty towards customers, shareholders, employees
- Customer orientation and continuous efforts to improve customer satisfaction
- Empowerment, meritocracy, central knowledge and creating opportunities for the growth and development of the organization's human capital and improving the quality of their professional life.
- Responsibility and accountability to society
Values
Licenses
Obtaining the license of the first multi-brand after-sales service network in the Iran from the Ministry of Industry, Mining and Trade.
Adding after-sales services for cars under the NISSAN brand to the after-sales services network at the first step, in addition to the network of after-sales services for domestic and foreign Renault cars.
Import cars
Is in the import procedure of 4 Nissan models
Certificates
- ISO 9001:2015 Quality Management Systems
- ISO 10002:2018 Customer Satisfaction , Guidelines for Complaints Handing in Organizations
- ISO 10004:2018 Customer Satisfaction , Guidelines for Monitoring and Measuring
PRODUCT RANGE
BUSINESS ORGANIZATION
Renault Part Company
Central warehouse
In 3 floors with around 6000 m2 of area and with processes aligned with Renault Guideline, the central warehouse of Renault Part, with a team of 10 personnel, has been equipped to respond the orders of the network in the most efficient way.
Renault Part Company
Central Workshop
In an area with 3000 m2 surface, Renault Central Workshop continues to offer the best quality services to Renault customers.
With trained professional technicians and latest technology, you can relax in Renault’s expert hands.
Renault Part Company
Options & Accessories Dept.
In 2019, in order to increase the customer satisfaction, to level up the vehicles and to promote the Renault Brand, the Accessories department has been established in Renault Part.
With a dedicated showroom and around 1,000,000 € turn over in year, this department offers options and accessories to Renault customers.
Renault Part Company
Technical & Engineering Dept.
All the Renault vehicles, imported by Negin Khodro have 5 years (150,000 km) guarantee.
All the Aftersales network are equipped with Renault Standard Special Tools and Renault Diagnostic tool (Renault Clip).
A team of trained and professional engineers are ready to give instant support and online consultant to the customers.
Renault Part Company
Renault Network Coverage
with 15 dealerships countrywide, Renault Part offers maximum excellent Aftersales services to Renault clients.
Renault Part Company
Dealerships
Aftersales dealerships are designed and equipped according Renault guideline.
Renault Part Company
Technical Training
List of Training Courses in 2022
Quick Service
In order to develop custom services, we are going to lunch a new service named “ Quick service”
Services:
All the services that can be done less than 3 hours
Structure
- 100 agents
- Between 5 to 10 cars per day
- Create Co-Brand with our partners